FAQ

We deliver to the contiguous 48 U.S. states. We do not deliver to Alaska, Hawaii, U.S. territories, international destinations or APO, FPO and DPO military addresses.

Orders ship from the United States.

Order processing normally takes 1–3 business days after successful payment. Transit after dispatch normally takes 3–5 business days.

The estimated total delivery time is 4–8 business days. Business days are Monday through Friday, excluding U.S. federal holidays. These are estimates rather than guaranteed delivery dates.

If we cannot ship within the stated processing period, we will contact you with a revised estimate and offer the choice of agreeing to the delay or canceling the unshipped order for a full refund.

Standard shipping is free for all eligible orders within our delivery area, with no minimum purchase requirement.

Prices are in U.S. dollars (USD) and include applicable sales tax. We do not add separate shipping or handling fees to eligible orders. The total payable is displayed before you submit payment.

Orders ship domestically, so customers are not expected to pay import duties or customs fees upon delivery.

Yes. Once your order is dispatched, tracking information will be sent to the email address used for your order. The carrier will be identified in the notification or tracking information.

Tracking updates may not appear immediately after a shipping label is created. Contact us if you need help locating or understanding an update.

You can use the payment methods actually displayed as available at checkout. Payment availability may depend on the payment provider, device and transaction.

Please review the order total and payment details before submitting your order.

Contact us as soon as possible with your order number and the requested change. We can cancel an order before it has shipped and correct an address before dispatch where possible.

If an order has already shipped, our return process applies. We will explain and obtain your agreement before charging for any additional arrangement.

Yes. You may request a return within 30 calendar days after receiving your order.

For change-of-mind returns, the item must be unused, uninstalled, in its original condition and complete with included parts and accessories. Use the original packaging where available, or suitable protective packaging.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective or incorrect.

We pay return shipping for eligible change-of-mind returns and for damaged, defective or incorrect items. We do not charge restocking fees, return handling fees or return label fees.

Contact us first so we can provide a prepaid label or arrange a suitable return method. Please contact us before purchasing your own postage.

Our registered business and return address is:

EVERRIDGE OUTDOOR LIVING LLC
6002 Pleasant Colony Court
Crestwood, KY 40014
United States

Please contact support before sending a return so we can identify your order and arrange shipping at our expense.

For an eligible return, we issue the refund to your original payment method within 3 business days after receiving the returned item.

The refund includes the price paid for the returned item and any applicable tax included in that payment. Your bank or payment provider may require additional time to post the refund.

Contact us as soon as you discover the problem. Include your order number and, where reasonably possible, photographs of the item and packaging.

Keep the item and packaging until we confirm whether a return is needed. We will arrange an appropriate replacement or refund and pay any required return shipping. Photographs help us investigate but do not replace your applicable legal rights.

Contact customer support with your order number. We will investigate with the carrier and arrange an appropriate resolution. You are not required to resolve a delivery problem with the carrier alone.

Only components expressly listed in the product description are included. Plants, stones, furniture and other scene accessories are excluded unless the listing states otherwise.

Review the dimensions and included components before ordering. Screens and lighting may affect how colors appear.

Contact us to discuss the item you wish to return and replacement availability. Our standard return shipping and refund terms apply. We will explain the available arrangement before you proceed.