Terms of Sale

EVERRIDGE / PURCHASE INFORMATION

Shopping terms, clearly stated.

Last updated: October 30, 2026

These Terms of Sale apply to purchases made through everridgeshop.com from EVERRIDGE OUTDOOR LIVING LLC, trading as EVERRIDGE. Please review them before placing an order.

1. Seller information

EVERRIDGE OUTDOOR LIVING LLC
Trading name: EVERRIDGE
Kentucky organization number: 1647836
6002 Pleasant Colony Court
Crestwood, KY 40014
United States

2. Ordering and eligibility

You must be legally able to enter into a purchase agreement, or order with appropriate authorization from a parent or legal guardian.

Provide accurate contact, billing, shipping and payment information. Review the items, quantities, delivery address and total before submitting your order.

An order confirmation acknowledges receipt of your order. If payment cannot be processed, information is incomplete, an item is unavailable or a material listing error affects the order, we will contact you as appropriate.

If we cannot fulfill an order, we will notify you and refund any payment collected for the unfulfilled goods. We will not charge a higher corrected price or substitute a materially different product without your express agreement.

3. Product information

Review the product description, dimensions and included components before ordering. Plants, stones, furniture and other styling accessories are not included unless expressly stated.

Screen settings and lighting can affect how colors appear. This does not remove our obligation to supply goods that match their description or your remedies for a material discrepancy.

Follow instructions and warnings supplied with the product. Use suitable supports or installation methods where applicable.

4. Prices, taxes and payment

Prices are in U.S. dollars (USD) and include applicable sales tax. Standard shipping is free within our stated delivery area. We do not add separate shipping or handling charges to eligible orders.

The total payable is shown before you submit the order. We accept the payment methods actually displayed as available at checkout. Payment authorization and processing are handled by the relevant payment provider.

Price changes apply prospectively and do not authorize additional charges to an existing order without your agreement.

5. Delivery coverage and timing

Orders ship from the United States to the contiguous 48 states. We do not deliver to Alaska, Hawaii, U.S. territories, international destinations or APO, FPO and DPO military addresses.

Processing normally takes 1–3 business days after successful payment. Transit after dispatch normally takes 3–5 business days. Estimated total delivery time is 4–8 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day. Delivery estimates are not guaranteed arrival dates.

We provide tracking by email after dispatch. The carrier is identified in the shipping notification or tracking information.

6. Delays and delivery problems

If we cannot ship within the stated processing period, we will notify you, provide a revised estimate and offer the choice of agreeing to the delay or canceling the unshipped order for a full refund.

Contact us if a parcel is delayed, appears lost or arrives damaged or incorrect. We will investigate with the carrier and arrange an appropriate resolution. You are not required to resolve a delivery problem with the carrier alone.

7. Cancellations and address changes

Contact us promptly if you need to cancel an order or correct an address. We can cancel before shipment and make changes before dispatch where possible.

If an order has shipped, our return process applies. We will explain and obtain your agreement before charging for any additional arrangement.

8. Change-of-mind returns

You may request a return within 30 calendar days after receiving your order. Email support@everridgeshop.com with your order number and the items you wish to return. A reason is optional for a change-of-mind return.

For change-of-mind returns, items must be unused, uninstalled, complete with included parts and accessories, and in their original condition. Use the original packaging where available or suitable protective packaging.

We pay return shipping and charge no restocking fee, return handling fee or return label fee. Contact us first for a prepaid label or an appropriate return arrangement. Contact us before purchasing your own return postage.

Return address:
EVERRIDGE OUTDOOR LIVING LLC
6002 Pleasant Colony Court
Crestwood, KY 40014
United States

9. Damaged, defective or incorrect goods

Contact us as soon as you discover a problem. Provide your order number and, where reasonably possible, photographs of the item and packaging. Retain the item and packaging until we confirm whether a return is needed.

We will arrange an appropriate replacement or refund and pay any required return shipping. Change-of-mind condition requirements do not prevent claims for goods received damaged, defective or incorrect. Photographs assist our investigation but do not replace your applicable legal rights.

10. Refunds and exchanges

For an eligible return, we issue a refund to the original payment method within 3 business days after receiving the returned item. The refund includes the amount paid for the returned item and any applicable tax included in that payment. Original standard shipping is free, so there is no shipping deduction.

Your bank or payment provider may require additional time to post the refund. If a change-of-mind return does not meet the stated conditions, we will explain the reason and discuss available next steps before further action.

Contact us to discuss an exchange and replacement availability. Our standard return shipping and refund terms apply.

11. Consumer rights and applicable law

These terms are governed by applicable U.S. federal law and Kentucky law, without removing mandatory protections available under applicable consumer law.

Nothing in these terms excludes non-waivable warranties, remedies or liability, or prevents you from exercising rights provided by applicable law.

12. Related policies and updates

These Terms of Sale should be read with our Terms of Service, Shipping Policy, Return and Refund Policy and Privacy Policy.

Updates apply prospectively. They do not remove rights arising from an order already placed under the terms applicable to that order.